Gaming Should Always Stay Fun
At poki, responsible gaming is not a box-ticking exercise — it is a genuine operational priority embedded into every layer of the platform. We recognise that while the vast majority of our Members enjoy gambling as harmless recreation, a small number of individuals may develop patterns of behaviour that cause them or their families harm. Our responsibility is to identify those patterns early, provide effective tools to address them, and ensure that no Member ever feels alone in dealing with a gambling-related concern.
poki has designed its responsible gaming programme around four core principles: prevention, early intervention, player empowerment, and access to support. We enforce strict age verification at the point of registration, continuously monitor account activity for problem gambling indicators, and maintain an open-door policy for any Member who wishes to discuss their gaming habits with our support team.
Every responsible gaming tool described on this page is available to all poki Members at no charge, takes effect immediately upon request, and can be activated at any time — day or night — directly through your account settings or by contacting our support team at [email protected].
Age Restriction Enforced: poki strictly prohibits access by anyone under the age of 18. Age verification is conducted at registration and again at the point of first withdrawal. Accounts found to belong to underage individuals are closed immediately and all funds returned.
Gambling Carries Financial Risk: The house always holds a mathematical edge. Never gamble with money you cannot afford to lose. Never chase losses. Never gamble while under the influence of alcohol, medication, or emotional distress. Gambling should be entertainment — not a strategy for generating income.
Need Help Right Now? Contact our responsible gaming team directly at [email protected]. We are available 24 hours a day, 7 days a week, 365 days a year. You will speak with a trained team member — not an automated response system.
Tools Designed to Keep You in Control
poki provides a comprehensive suite of responsible gaming features. Every tool listed below is available to all Members and activates instantly.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your poki account. Once your chosen limit is reached, no further deposits are accepted for the defined period. Limits can be reduced immediately; increases require a 7-day cooling-off period before taking effect.
Loss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. When your loss threshold is reached, poki will suspend your wagering activity for the remainder of that period — helping you avoid the impulse to chase losses.
Session Time Limits
Set a maximum duration for each individual gaming session. When your chosen time limit is reached, poki will display a clear alert and, if you confirm, log you out automatically. Regular session breaks are one of the most effective habits for maintaining healthy play patterns.
Time-Out (Cooling-Off Period)
Take a short break from the platform by activating a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place wagers. The tool is ideal for Members who feel their play is becoming more frequent than they intended.
Self-Exclusion
Request permanent or long-term exclusion from the poki platform. Self-exclusion periods are available for 6 months, 1 year, 2 years, 5 years, or indefinitely. Once activated, self-exclusion cannot be reversed before the chosen period expires. poki will also suppress all promotional communications during exclusion.
Reality Check Notifications
Enable periodic pop-up reminders that display how long you have been playing in the current session, your net result for the session, and a prompt asking whether you would like to continue or stop. Reality checks are available at intervals of 15 minutes, 30 minutes, or 1 hour.
How to Activate Responsible Gaming Tools
All responsible gaming tools on poki can be activated through two channels: directly within your account settings, or by contacting our support team. There is no waiting period to reduce limits or activate a time-out or self-exclusion — these changes take effect immediately.
Requests to increase deposit or loss limits are subject to a mandatory 7-day reflection period before the higher limit becomes active. This is a deliberate safeguard, not an administrative delay — it gives you time to reconsider whether a higher limit is genuinely in your best interests.
If you are experiencing difficulty navigating your account settings, or if you would prefer to speak with a team member, email our responsible gaming team at [email protected] and we will activate the appropriate tool on your behalf, usually within 1 hour.
Log In and Navigate to Account Settings
Sign in to your poki account and open the Account menu. Navigate to the "Responsible Gaming" or "Player Protection" section within your account dashboard. All available tools are listed there with simple on/off toggles and input fields.
Select the Tool You Want to Activate
Choose from deposit limits, loss limits, session time limits, time-out periods, self-exclusion, or reality check intervals. Enter your preferred value (e.g., a deposit cap of ৳5,000 per week) and confirm your selection.
Confirm and Receive Acknowledgement
Once confirmed, the tool activates instantly. You will receive a confirmation notification on-screen and, where applicable, a confirmation sent to your registered email address or mobile number. Keep this confirmation for your records.
Contact Support If You Need Assistance
If you are unable to access your account, or if you want to request self-exclusion urgently, contact our support team at [email protected]. Self-exclusion requests submitted by email are treated with the highest priority and are activated within 1 hour of receipt.
Recognising Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs is the first step towards addressing them. If any of the following statements resonate with you, we strongly encourage you to use poki's responsible gaming tools or contact our support team.
You spend more money on gambling than you originally planned to.
You chase losses by continuing to bet in an attempt to win back money you have lost.
You gamble with money set aside for rent, food, bills, or other essential expenses.
You borrow money from family or friends to fund your gambling activity.
You lie to people close to you about how much time or money you spend gambling.
You feel anxious, irritable, or restless when you are not gambling or when you try to cut down.
Gambling has caused friction in your personal relationships or affected your work or studies.
You use gambling as a way to escape stress, anxiety, depression, or other difficult emotions.
You find it difficult to stop gambling once you have started, even when you intended to stop.
You spend a significant amount of time thinking about gambling when you are not playing.
You have previously tried to stop or reduce your gambling but found yourself returning within a short time.
Gambling no longer feels like entertainment — it feels like an obligation or a compulsion.
Quick Self-Assessment: Is My Gambling Still Under Control?
Read through the following questions honestly. This is not a diagnostic tool — it is a personal reflection exercise to help you gauge whether your gambling habits are within a range you feel comfortable with.
Do you gamble only with money you have set aside specifically for entertainment, separate from your household budget?
Are you able to stop playing when you reach your pre-decided time or money limit, without feeling a strong urge to continue?
When you lose, are you able to accept the loss and walk away — rather than immediately depositing more to try to recover?
Do the people closest to you — family, partner, friends — have an accurate picture of how often and how much you gamble?
Has gambling had no negative impact on your finances, work performance, sleep quality, or personal relationships in the past three months?
Do you gamble purely for entertainment, and not as a primary method of generating income or solving financial problems?
How to interpret your answers: If you answered "yes" to all six questions, your current gaming habits appear to be within a healthy range. If you answered "no" to one or more questions, we recommend activating one or more of poki's responsible gaming tools — starting with a deposit limit or a short time-out. If you answered "no" to three or more questions, please contact our responsible gaming team at [email protected] for a confidential conversation. There is no judgment — only support.
Guidelines for Responsible Play
Set a Budget Before You Start
Decide exactly how much money you are willing to spend before you open the poki platform. Treat this amount the same way you would treat money spent on any other form of entertainment — once it is gone, the session ends. Never exceed your pre-set budget regardless of the outcome of your current session.
Set a Time Limit Before You Start
Decide how long you intend to play before you log in. Use poki's session time limit feature to enforce this decision automatically. Regular breaks — even just stepping away from the screen for ten minutes — help maintain perspective and prevent the disorientation that can come from extended, uninterrupted play.
Never Chase Losses
Chasing losses — continuing to wager in an attempt to recover money already lost — is one of the most common and most dangerous patterns in problem gambling. Every outcome on poki is determined by a certified random number generator. Past results have absolutely no influence on future outcomes. Chasing losses statistically increases your total loss. If you find yourself in this pattern, use the time-out feature immediately.
Avoid Gambling Under Emotional Stress
Gambling while emotionally distressed — whether due to financial worries, relationship difficulties, workplace stress, or any other source of anxiety — significantly impairs decision-making and increases the risk of losing control of your spending. If you find yourself turning to gambling to manage emotions, please reach out to our support team.
Under-18 Protection Policy
poki operates a strict 18+ only policy. Gambling is an adult activity, and access to the poki platform by anyone under the age of 18 is absolutely prohibited. We enforce this policy through age declaration at registration, mandatory identity verification (KYC) before the first withdrawal, and periodic account review for indicators of underage play.
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent minors from accessing poki:
- Never allow your browser to save your poki login credentials on a shared device.
- Always log out of your poki account when you finish a session.
- Enable parental controls or content filtering software on shared devices and computers. Recommended tools include Net Nanny, Qustodio, Norton Family, and similar programmes.
- Do not share your account password or PIN with anyone, including family members.
- If you suspect that a minor has accessed your poki account, contact our support team immediately at [email protected] and change your password at once.
poki cooperates fully with any investigation involving suspected underage gambling. Any account found to be operated by or for an underage individual will be closed immediately, and all associated funds will be handled in accordance with our terms and our legal obligations.
Report Underage Access
If you are aware of any individual under the age of 18 who has created or is using a poki account, please report this to us immediately at [email protected] with the subject line "Underage Account Report". All reports are treated in strict confidence and investigated promptly.
Need Support? We Are Here for You
If gambling has stopped being fun and has started causing you concern — financially, emotionally, or in your relationships — please do not wait to seek help. Our responsible gaming team is available around the clock, every day of the year. There is no shame in reaching out. Every conversation is confidential, compassionate, and judgment-free.
You can also request immediate account suspension, deposit limit activation, or full self-exclusion simply by emailing us. We will act on your request the same hour it is received during business hours, and within 1 hour at any other time.
All formal responsible gaming requests should be sent to [email protected] with "Responsible Gaming Request" in the subject line so our dedicated team can prioritise your message.
Explore poki Responsibly
Now that you are familiar with our responsible gaming tools and commitment to player wellbeing, you are welcome to explore everything poki has to offer — confidently and within your own limits.