poki Frequently Asked Questions

poki requires standard KYC (Know Your Customer) documents before processing your first withdrawal. Accepted documents include a valid National ID Card (NID), passport, or driver's licence for identity verification, plus a recent utility bill, bank statement, or mobile banking statement (bKash, Nagad) dated within the last three months for proof of address. Documents can be uploaded directly through your account dashboard.

No. poki strictly allows one account per person, per household, and per device. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any pending winnings. If you have forgotten your login credentials, use the password reset function or contact support at [email protected].

To reset your poki password, click "Forgot Password" on the login page and enter your registered email address or mobile number. A one-time reset link or OTP will be sent to you within a few minutes. If you no longer have access to your registered contact details, email [email protected] with proof of identity and our team will assist you manually, usually within 24 hours.

To permanently close your poki account, contact our support team at [email protected] with the subject line "Account Closure Request". Before closure, any remaining balance will be refunded to your verified payment method. If you are closing your account because of gambling-related concerns, we recommend activating self-exclusion first — it takes effect immediately and provides a structured cooling-off period.

To deposit via bKash on poki, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit (minimum ৳200), then follow the on-screen prompts to complete the transaction through your bKash app or by entering your bKash mobile number and PIN. bKash deposits are credited to your poki balance instantly in most cases.

Nagad deposits on poki are processed instantly and appear in your account balance within seconds of a successful transaction. If your balance has not updated after five minutes, check your Nagad transaction history to confirm the payment was completed, then contact poki support at [email protected] with your transaction reference number and we will investigate promptly.

The minimum deposit amount on poki is ৳200, regardless of the payment method used. This applies to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. There is no maximum deposit limit set by poki, though individual limits may apply based on your payment provider.

The minimum withdrawal amount on poki is ৳500. Withdrawals are processed to your verified payment method — bKash, Nagad, Rocket, or your registered bank account — within 24 hours of the request being submitted. To withdraw, your account must be fully KYC-verified. Withdrawals requested before 6:00 PM Bangladesh Standard Time (BST) are typically processed the same day.

poki does not charge any internal processing fees for deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges as per their fee schedule. We recommend checking your provider's current rates. poki has no control over third-party payment provider fees.

Yes, poki accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. Bank transfer deposits typically take 1 to 3 business hours to reflect in your poki balance, depending on your bank's processing times. Use the bank details provided in the Deposit section of your poki account dashboard and always include your poki username in the transfer reference.

To bet on cricket on poki, navigate to the Cricket section from the main menu after logging in. You will find pre-match and live betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, international Test and ODI matches, and Bangladesh Tigers fixtures. Select your match, choose a market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm your bet slip.

poki's Slots section features a wide range of games including classic 3-reel slots, modern 5-reel video slots, jackpot slots, and Megaways titles from top providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games are playable directly in your browser on both desktop and mobile — no download is required. The poki game library is regularly updated with new titles.

Yes, poki is fully optimised for mobile play. The platform works on Android and iOS smartphones and tablets through any modern browser — Chrome, Firefox, Safari — without requiring an app download. All games, betting markets, deposits, withdrawals, and account management features are accessible on mobile at full functionality. The interface adapts automatically to your screen size.

All games on poki use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. The RNG systems used by our game providers — including Pragmatic Play, NetEnt, and Microgaming — are independently tested and certified by recognised third-party auditors. poki is committed to transparent, fair play for all Members.

RTP varies by individual game title. Most slot games on poki have an RTP between 94% and 97%, meaning that over a statistically significant number of spins, the game returns that percentage of total wagers to players. You can find the specific RTP for any slot in the game's information or paytable panel. Higher RTP does not guarantee a win in any individual session — it is a long-term statistical measure.

poki offers a welcome bonus to newly registered Members on their first qualifying deposit. The specific bonus amount, match percentage, and any associated free spins are displayed on the Promotions page at the time of registration. Welcome bonus offers are subject to change; the terms displayed during your registration process are the ones that apply to your account.

All bonus funds awarded by poki are subject to wagering requirements before they can be withdrawn as cash. The wagering requirement for each promotion is specified in that promotion's individual terms and conditions, accessible on the Promotions page. As a general guide, bonus funds must typically be wagered a defined number of times within a set validity period. Only real-money wagers count towards clearing a bonus unless otherwise stated.

Yes, poki operates a VIP programme that rewards regular players with exclusive benefits including higher deposit and withdrawal limits, dedicated account management, personalised bonuses, faster withdrawal processing, and access to special promotions. VIP status is invitation-based and assessed on the basis of a Member's activity, deposit history, and time with the platform. Contact [email protected] to enquire about your eligibility.

Whether a bonus can be used on cricket betting, slots, live casino, or other game categories depends on the specific terms of that promotion. Some poki bonuses are issued as sports betting credits, usable exclusively on cricket and other sports markets. Others are casino bonuses restricted to slots or table games. Always review the individual promotion's terms before depositing to ensure the games you want to play qualify for wagering contribution.

If you request a withdrawal before completing the wagering requirement on an active bonus, poki will forfeit the remaining bonus balance and any winnings generated from that bonus prior to processing your withdrawal of real-money funds. Your original deposit amount (net of any losses) remains withdrawable at any time. We recommend completing wagering requirements before requesting withdrawals to avoid forfeiting bonus value.

poki protects all Member data using 256-bit SSL encryption on every page and transaction. Your personal information is never sold to third parties and is processed strictly in accordance with our Privacy Policy. Account access is secured by password authentication and optional two-factor verification. poki's servers are protected by enterprise-grade firewalls and undergo regular security audits.

poki is an online platform accessible to Bangladeshi players who are 18 years of age or older. We operate as a responsible platform and strongly encourage all Members to be aware of and comply with their local regulations regarding online gaming. poki does not make legal representations on behalf of individual users; each player is personally responsible for understanding the laws applicable in their jurisdiction.

The minimum age to register and play on poki is 18 years. This is a strict, non-negotiable requirement. poki verifies the age of all Members during the KYC process. Any account found to belong to a person under the age of 18 will be permanently closed immediately, and any funds in the account will be handled in accordance with our Terms and Conditions and applicable legal obligations.

To self-exclude from poki, go to the Responsible Gaming section in your account settings and select your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or indefinitely). Self-exclusion takes effect immediately upon activation. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and our responsible gaming team will activate it within one hour. During exclusion, you cannot log in, deposit, or wager.

Yes. poki allows all Members to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of their account settings. Limits can be reduced immediately; requests to increase a limit are subject to a mandatory 7-day reflection period before the higher limit becomes active. This cooling-off period is a deliberate safeguard to support responsible play.

You can reach poki customer support by emailing [email protected] at any time. Our support team is available 24 hours a day, 7 days a week, 365 days a year. For responsible gaming matters, self-exclusion requests, or urgent account issues, include a clear subject line describing your request so the appropriate team member can prioritise your message. poki does not operate telephone support at this time.